McDewey

Apply COP File See the documentation that is provided with the COP file for additional instructions on how to apply the COP file. Attention Contact Cisco if you want to roll back the COP file. Attention For an HA setup, repeat this procedure for node 2 only after restarting node 1 after successful COP installation. Note Before you begin 1. Place the COP file on an FTP/STFP server to which your server has access. Step 1 Follow Steps 1 to 8 from Upgrade Unified CCX Using CLI, on page 23. Step 2 Enter the command utils system restart to restart the server. Upgrade Unified CCX Using Web Interface You can upgrade Unified CCX either from a local DVD or from a FTP/SFTP server. Step 1 Log in to Cisco Unified OS Administration using administrator username and password. Step 2 Choose Software Upgrades > Install/Upgrade. Step 3 Choose source as either DVD/CD or Remote Filesystem from the Source list. Step 4 Enter the path of the upgrade file in the Directory field. For Remote Filesystem, enter a forward slash (/) followed by the directory path. Step 5 If you chose Remote Filesystem, follow the instructions on the screen; otherwise, skip to Step 6. Step 6 Click Next to see the list of upgrades that are available. Step 7 Choose the appropriate upgrade file, and click Next. Step 8 Enter relevant information in the Email Destination and SMTP server fields to use the Email Notification feature. Step 9 Click Next to initiate the upgrade process. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 22 Unified CCX Upgrade Apply COP File