McDewey

Tasks Upgrade Scenario HA Setup: 1. Upgrade Unified CCX Using Web Interface, on page 22 or Upgrade Unified CCX Using CLI, on page 23. a. Upgrade the first node. Check all the services in the first Node from CLI and GUI and ensure that all the services are in Good/In_Service state. b. Upgrade the second node. 2. Check and Perform Switch Version. Check all the services in the first Node from CLI and GUI and ensure that all the services are in Good/In_Service state. Note a. Perform switch version on the first node. b. Perform switch version on the second node. After the switch version is complete on the second node, open the Unified CCX Administration page of the first node to check if the page is requesting for a license. Provide the license on the first node. Note 3. Verify Version of Unified CCX, on page 26 4. Verify Status of Services, on page 26 5. Verify Unified CCX Database Replication, on page 27 COP File The COP file is the Cisco Options Package file. It is a compressed TAR file or an RPM file that has a cop.sgn file extension, and is signed by Cisco. COP files are installed on the active partition. You can apply the COP file using the CLI. The COP files for a specific release version can be downloaded from the location, Download Software. (For example, browse to Unified Contact Center Express Upgrade Utilities for a specific release version from the following location, Products > Customer Collaboration > Contact Center Solutions > Unified Contact Center Express). Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 21 Unified CCX Upgrade COP File