McDewey

Step 3 Choose Tools > Plug-ins. Step 4 Click Cisco Unified Real-Time Monitoring Tool for Windows or Cisco Unified Real-Time Monitoring Tool for Linux to download and install Unified Real-time Monitoring Tool. • The current Unified RTMT requires JRE to run. Verify that the system has JRE installed (Java 1.8). • On a Linux workstation, run RTMT with root access. Otherwise, when you initially install RTMT, the application will not start. Note Launch Unified CCX Real-Time Reporting Tool Step 1 Log in to Cisco Unified CCX Administration using Unified CCX username and password. Step 2 Choose Tools > Plug-ins. Step 3 Click the Cisco Unified CCX Real-Time Reporting Tool hyperlink to download and launch the RTR (.jnlp) file. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 29 Unified CCX Upgrade Launch Unified CCX Real-Time Reporting Tool