McDewey

C H A P T E R 5 Unified CCX Rollback • Important Considerations for Rollback, on page 31 • Roll Back Upgrade for Single Node Setup, on page 31 • Roll Back Upgrade for HA Setup, on page 32 • Reset Database Replication after Rollback, on page 32 • Roll Back Unified CCX Clients, on page 32 • Impact on Historical Reporting Users After Roll Back, on page 33 Important Considerations for Rollback Configuration/reporting updates that are made after the upgrade are not be preserved when you roll back. Caution • Do not make any configuration changes during the rollback, because the changes are lost after the rollback. • In an HA setup, do not switch versions on both the first and second nodes at the same time. Perform switch version on the second node only after you have switched versions on the first node. Roll Back Upgrade for Single Node Setup Step 1 Check and Perform Switch Version Step 2 Verify Version of Unified CCX, on page 26 Step 3 Verify Status of Services Step 4 Roll Back Unified CCX Clients, on page 32 Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 31