/mcpRoll Back Upgrade for HA Setup Step 1 Check and Perform Switch Version. Perform switch version on the first node. Step 2 Check and Perform Switch Version. Perform switch version on the second node. Step 3 Verify Version of Unified CCX, on page 26 Step 4 Verify Status of Services Step 5 Roll Back Unified CCX Clients, on page 32 Step 6 Reset Database Replication after Rollback, on page 32 Step 7 Verify Unified CCX Database Replication, on page 27 Step 8 Verify Cisco Database Replication, on page 27 Reset Database Replication after Rollback If you roll back to an older version of Unified CCX, you must manually reset database replication within the cluster for an HA setup. Step 1 Log in to Cisco Unified OS Platform CLI using administrator username and password. Step 2 Enter the command utils uccx dbreplication reset all to reset database replication. Roll Back Unified CCX Clients Step 1 Remove the Editor. For more information, refer to the "Removal of the Unified CCX Editor" section in Cisco Unified Contact Center Express Getting Started with Scripts Guide . Step 2 Uninstall the Cisco Unified Real-Time Monitoring Tool. Step 3 Remove the Cisco Unified Real-Time Reporting Tool. Step 4 Log in to Cisco Unified CCX Administration using Unified CCX username and password. Step 5 Choose Tools > Plug-ins. Step 6 Click the Cisco Unified CCX Editor Web Launcher hyperlink to download and launch the Unified CCX Editor (.jnlp) file. No installation required. Before launching the downloaded JNLP file, copy the file to a different location for future use. Ensure to clear the Java cache before launching the JNLP file. Step 7 Click Cisco Unified Real-Time Monitoring Tool for Windows or Cisco Unified Real-Time Monitoring Tool for Linux as required to install Unified RTMT. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 32 Unified CCX Rollback Roll Back Upgrade for HA Setup