/mcpStep 8 Click Cisco Unified Real-Time Reporting Tool to launch Unified Real-Time Reporting Tool. Impact on Historical Reporting Users After Roll Back Rolling back versions from a later version of Unified CCX to an earlier version does not retain the privileges of Historical Report Users that were created in later version. These users will not have access to Historical Reports. After reverting to the earlier version, update the reporting capability for them. To update the reporting capability: Step 1 Log in to Cisco Unified CCX Administration using Unified CCX username and password. Step 2 Choose Tools > User Management > Reporting Capability. Step 3 Select the users that you want to update. Step 4 Click Update. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 33 Unified CCX Rollback Impact on Historical Reporting Users After Roll Back