/mcpObtain License MAC License MAC can be obtained in two ways—by using either the Command Line Interface or the Administrator Web interface. Upload Licenses Software for all of the Unified CCX feature components are loaded on the system during installation. However, no feature is available for use unless a license for that feature is added and activated. You can upload and display licenses using the License Information page. To upload a license, complete the following steps. Step 1 From the Unified CCX Administration menu bar, choose System > License Information > Add License(s). The License Information web page opens. Step 2 Specify a License file or click Browse to locate a file. You can either specify a single file with a .lic extension or a .zip file containing multiple .lic files. While you are upgrading from a previous release, if there are multiple licenses, zip all the .lic files into a single .zip file and then upload the zip file. If specifying a .zip file, ensure that all .lic files that need to be added are in the root of the .zip file and are not in subfolders in the .zip file. Note Step 3 Click Upload. On successful upload of the license, you will see the following confirmation message in the status bar at the top of this web page : License has been uploaded successfully If you upload an Add-on license to increase the existing licensed Outbound IVR ports, the following message will be displayed : As the number of licensed Outbound IVR Ports have increased, please increase the number of ports in the Outbound Call Control Group to utilize all the licensed ports. Cisco Unified Contact Center Express Install and Upgrade Guide, Release 12.5(1) SU3 40 Unified CCX Licenses Obtain License MAC