/mcpThe customer sets up a remote support account. This account includes a time limit on how long Cisco personnel can access it. This time limit can be configured to various values. 2. When the remote support account is set up, a pass phrase gets generated. 3. The customer calls Cisco support and provides the remote support account name and pass phrase. 4. Cisco support enters the pass phrase into a decoder program that generates a password from the pass phrase. 5. Cisco support logs into the remote support account on the customer system by using the decoded password. 6. When the account time limit expires, Cisco support can no longer access the remote support account. To set up remote support, follow this procedure: Step 1 From the Cisco Unified Operating System Administration window, navigate to Services > Remote Support. The Remote Access Configuration window appears. Step 2 Enter an account name for the remote account in the Account Name field. The account name must comprise at least six-characters that are all lowercase, alphabetic characters. Avoid creating remote account names starting with “uccx” or “UCCX” because such user names may conflict with system account names used internally within Unified CCX server. Caution Step 3 Enter the account duration, in days, in the Account Duration field. The default account duration specifies 30 days. Step 4 Click Save. The fields in the following table appears in the Remote Access Account Information area: Table 9: Remote Access Account Information Fields and Descriptions Description Field Displays the name of the remote support account. Account name Displays the date and time when access to the remote account expires. Expiration Displays the generated pass phrase. Passphrase Indicates the version of the decoder in use. Decode version Step 5 To access the system by using the generated pass phrase, contact your Cisco personnel. Step 6 To delete the remote access support account, click Delete. Cisco Unified Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 12.5(1) SU3 34 Utility Functions Remote Account Support