/mcp• Unified CCX doesn't completely support the E.164 numbering plan for route point directory numbers (DN). This limitation is because of the Unified CM limit on device name length set as 15 characters. We add "_" between the device name prefix and the DN. So we support a maximum of 13 characters in the DN as the device name prefix is mandatory and hence at least one character is needed there. For example, (Device name prefix) + '_' + (length of DN) = 15 ==> [(1 + '_' + 13) = 15]. • Cisco Unified CCX system doesn’t support modification, addition or deletion of the CTI ports and the CTI Route Points from the Cisco Unified Communication Manager. Performing the same can lead to issues with the non-contiguous DN range for which Cisco Tomcat on Unified CCX Server needs to be restarted. • When the supervisor monitors the Team Performance report and during the time if there’s any update or modification done to the team, this doesn't get updated automatically. The supervisor should refresh the browser page or select the respective team again to view the Team Performance report. • Use of two(2) wildcard CTI Route Points that overlap with each other isn’t supported. For example, Route Point 1: 123XXXX and Route Point 2: 1234XXX overlap with one another and isn’t supported. However, a wildcard CTI Route point can overlap with a full DID (best match pattern) that doesn't contain a wildcard. For example, Route Point 1: 123XXXX and Route Point 2: 1234567 is supported. • A discrepancy in reports is observed when a call is transferred using Cisco Jabber by multiple agents in the same call flow. Use the Cisco Finesse desktop to transfer calls. • SIP URI dialing for CTI route points, CTI ports, and agent extensions. • Mid-Call Caller ID updates when the call is routed to Unified CM through MGCP gateway. When incoming calls are routed to Unified CM through MGCP gateway, any mid-call caller ID updates are reflected only after the call is connected. Note Unsupported actions for Unified CCX agents Use of the following softkeys on a Cisco Unified IP Phone isn’t supported: • Barge • cBarge • DND • GPickup • iDivert • Conference Now • Park • Pickup Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 10 Cisco Unified Contact Center Express Removed and Unsupported features