/mcpUnsupported configurations for agent phones The following configurations aren’t supported for agent phones: • Two lines on an agent phone that have the same extension but exist in different partitions. • Configuring the same Unified CCX extension in more than one device profile, or configuring the same Unified CCX extension in any combination of device profiles and devices. (Configuring a Unified CCX extension in a single device profile is supported.) • Silent Monitoring by supervisors who are logged in with Extend and Connect. • In the Unified Communications Manager Administration Directory Number Configuration web page for each Unified CCX line, setting Maximum Number of Calls to a value other than 2. • In the Unified Communications Manager Administration Directory Number Configuration web page for each Unified CCX line, setting Busy Trigger to a value other than 1. • No Cisco Unified Communications Manager device can be forwarded to the Unified CCX extension of an agent. • The Unified CCX extension of an agent can’t be configured to forward to a Cisco Unified CCX Trigger or CTI route point. • Configuring the Unified Communications Manager Intercom feature. • Configuring the Hold Reversion feature. • Agent extensions can’t be added to hunt lists or hunt groups. If an agent has only one line, the agent phone can’t be part of a hunt list or hunt group. In case of multiple lines, none of the first four configured lines must be part of the hunt group. For more details on multiple lines support and the number of monitored lines, see the Cisco Unified Contact Center Express Design Guide, located at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/ products-implementation-design-guides-list.html. • Call Forward All to extensions which Unified CCX doesn’t have control over. For example, if an agent extension has Call Forward All to a PSTN extension or Directory Number on another cluster which Unified CCX is unaware of. • All the Cisco IP Phones for Cisco Finesse IP Phone Agent currently don’t support the Simplified New Call UI. Supported configurations for agent phones To determine the phone devices that are supported by Cisco Finesse and for use by Cisco Finesse IP Phone agents, see the Unified CCX Compatibility related information located at: https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-device-support-tables-list.html. The following configurations are supported on agent phones: • A Unified CCX extension that is configured on a single device (but not on multiple devices). • A Unified CCX extension that is configured in a single device profile (but not in multiple device profiles). • Multiple agents sharing the same Unified CCX extension, which you can set up as follows: • Configure the Unified CCX extension to a single phone (not in a device profile). • Associate the phone with all the agents who use this extension. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 11 Cisco Unified Contact Center Express Removed and Unsupported features