/mcp• Select the appropriate directory number (DN) as the Unified CCX extension for each agent. In this configuration, only one agent at a time can be logged in. All agents who currently have the Unified CCX extension to be shared must log out before you configure more agents to share that extension. Note • Video is now supported if you’re using Cisco Jabber for Windows as the agent phone. The agent desktop where Jabber is used for Video should comply to the Cisco Jabber hardware requirements listed in the Cisco Jabber for Windows 11.0.x and 11.1.x Release Notes , located at: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/11_0/RN/JABW_BK_ C5E7828C_00_cisco-jabber-windows-11-release-notes.html. Unsupported and supported configurations for remote agents Unified CCX supports Cisco Expressway 8.7.1. The current version of Cisco Expressway doesn’t support BiB and thus the Contact Center can’t achieve silent monitoring and recording functionalities. Unsupported features in Unified Communications Manager and Cisco Business Edition 6000 The following Unified Communications Manager features aren’t supported by Unified CCX. These features are disabled by default and you shouldn’t enable them for Unified CCX. For more information about these features, see the Unified Communications Manager documentation, located at: https://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html. • Block External to External Transfer. • DSCP IP CTIManager to Application service parameter. You can enable this service parameter for Unified Communications Manager, but doing so doesn’t affect Unified CCX. • Advanced Ad Hoc Conference Enabled service parameter. • Drop the Ad Hoc conference when the creator leaves the conference. • Signaling (QSIG) Path Replacement (PR). This feature must be disabled when Unified CCX is deployed. To disable this feature, set the Unified Communications Manager service parameters Path Replacement Enabled and Path Replacement on Tromboned Calls to False. • Forced Authorization Code and Client Matter Code. Because these features can be enabled per route pattern, you should turn them off for all route patterns in the Unified Communications Manager cluster that Unified CCX might use. Enabling these features for route patterns that Unified CCX doesn’t use and doesn’t affect Unified CCX. • Multilevel precedence and preemption (MLPP). You can enable this feature for devices in the cluster that don’t interact with Unified CCX. Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 12 Cisco Unified Contact Center Express Removed and Unsupported features