McDewey

Deprecated Features Webex WFO Data Explorer Cisco Webex WFO Data Explorer has been deprecated from Release 12.5(1) onward. Webex WFO Data Explorer will be discontinued on March 14th, 2025 and will be replaced by Webex WFO Insights. Till March 14th, 2025, both Webex WFO Data Explorer and Webex WFO Insights will be available for use. Ensure that you update your subscription (change or modify) by March 28th, 2025, to maintain uninterrupted access to Webex WFO Insights. For details, see the FAQ. Important Notes • Before upgrading to Release 12.5(1) SU3, you must download the pre-upgrade COP from https://software.cisco.com/download/home/270569179. The following table lists the COP files that you need to apply prior to performing an upgrade: Table 1: Release Versions and COP Files for Unified CCX Release 12.5(1) SU3 Pre-Upgrade COP Name Version ciscouccx.1162.1251SU3PREUPGRADE.51.cop.sgn ucos.keymanagement.v01.cop.sgn 11.6(2) ciscouccx.1201.1251SU3PREUPGRADE.4.cop.sgn ucos.keymanagement.v01.cop.sgn 12.0(1) ciscouccx.1251.1251SU3PREUPGRADE.4.cop.sgn ucos.keymanagement.v01.cop.sgn 12.5(1) ciscouccx.1251.SU1.1251SU3PREUPGRADE.59.cop.sgn ucos.keymanagement.v02.cop.sgn 12.5(1) SU1 ucos.keymanagement.v02.cop.sgn 12.5(1) SU2 Table 2: Release Versions and COP Files for Customer Collaboration Platform Release 12.5(1) SU3 Pre-Upgrade COP Name Version ciscosm.keymanagement.v01.cop.sgn ciscosm.refreshupgrade.pre12.5.cop.sgn 11.6(2) ciscosm.keymanagement.v01.cop.sgn ciscosm.refreshupgrade.pre12.5.cop.sgn 12.0(1) Release Notes for Cisco Unified Contact Center Express Solution, Release 12.5(1) SU3 4 Cisco Unified Contact Center Express Deprecated Features