McDewey

Table 16: Agent-to-Agent Non-ACD Call—Call-Related Detail Records Remarks Session sequence number Session ID Record Agent A to agent B information. 0 100 CCDR1 Table 17: Agent-to-Agent Non-ACD Call—Agent State-Change Records Remarks Reason Code State Agent Record Agent A goes off-hook. 32762 2 (Not Ready) A ASDR1 Call rings at agent B’s phone. 32761 2 (Not Ready) B ASDR2 Agent B hangs up. — 3 (Ready) B ASDR3 — — 3 (Ready) A ASDR4 Agent-to-Agent Non-ACD Call Transfer 1. Agent A receives a non-ACD call from an unknown party. 2. Agent A places a consult call to agent B, agent B answers the call, and agent A completes the transfer. 3. Agent B then hangs up. Table 18: Agent-to-Agent Non-ACD Call Transfer—Call-Related Detail Records Remarks Session sequence number Session ID Record Unknown party to agent A information (transfer field will be 1). 0 100 CCDR1 Agent A to agent B information. 0 101 CCDR2 Unknown party to agent B information. 1 100 CCDR3 Table 19: Agent-to-Agent Non-ACD Call Transfer—Agent State-Change Records Remarks Reason Code State Agent Record First call rings at agent A’s phone. 32761 2 (Not Ready) A ASDR1 Consult call rings at agent B’s phone. 32761 2 (Not Ready) B ASDR2 Agent A completes transfer. — 3 (Ready) A ASDR3 Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 14 Interpret Database Records Agent-to-Agent Non-ACD Call Transfer