McDewey

Remarks Reason Code State Agent Record Agent B hangs up. — 3 (Ready) B ASDR4 Agent-to-Agent Non-ACD Call Conference 1. Agent A receives a non-ACD call from an unknown party. 2. Agent A places a consult call to agent B, and agent B answers the call. 3. Agent A establishes a conference; agent A, agent B, and the caller are in conversation. 4. Agent A hangs up. 5. Agent B hangs up. Table 20: Agent-to-Agent Non-ACD Call Conference—Call-Related Detail Records Remarks Session sequence number Session ID Record Unknown party to agent A information (conference field will be 1). 0 100 CCDR1 Agent A to agent B information. 0 101 CCDR2 Table 21: Agent-to Agent Non-ACD Call Conference—Agent State-Change Records Remarks Reason Code State Agent Record First call rings at agent A's phone. 32761 2 (Not Ready) A ASDR1 Consult call rings at agent B's phone. 32761 2 (Not Ready) B ASDR2 Agent A hangs up. — 3 (Ready) A ASDR3 Agent B hangs up. — 3 (Ready) B ASDR4 ACD Call Consult Transfer 1. Agent A is connected and talking to an incoming ACD call. 2. Agent A puts the call on hold and places a consult transfer to agent B. 3. Agent A completes the transfer and then agent B answers. Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 15 Interpret Database Records Agent-to-Agent Non-ACD Call Conference