McDewey

Table 22: ACD Call Consult Transfer—Call-Related Detail Records Remarks qIndex Session sequence number SessionID Record Original call and agent A information (transfer field will be 1). — 0 100 CCDR1 Overall queue information. 1 0 100 CRDR1 Agent A information. 1 0 100 ACDR1 Queue information. 1 0 100 CQDR1 Agent A and agent B information. — 0 101 CCDR2 Original call and agent B information. — 1 100 CCDR3 Agent B information. 0 1 100 ACDR3 Table 23: ACD Call Consult Transfer—Agent State-Change Records Remarks Reason Agent Record Agent A is selected for original call. 4 (Reserved) A ASDR1 Agent A answers. 5 (Talking) A ASDR2 Agent A calls agent B, agent B’s phone rings. 4 (Reserved) B ASDR3 Agent A competes the transfer. 3 (Ready) A ASDR4 Agent B answers. 5 (Talking) B ASDR5 Caller hangs up. 3 (Ready) B ASDR6 ACD Call Blind Transfer to Agent Extension(ACD/Non-ACD) 1. Agent A is connected and talking to an incoming ACD call. 2. Agent A places a blind transfer to agent B's extension. 3. Agent B answers, Agent A moves to Ready state. Table 24: ACD Call Blind Transfer to Agent Extension-Call-Related Detail Records Remarks qIndex Session sequence number SessionID Record Contact and agent information.

0 100 CCDR Overall queue information of CSQ of incoming ICD call. 1 0 100 CRDR Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 16 Interpret Database Records ACD Call Blind Transfer to Agent Extension(ACD/Non-ACD)