McDewey

Remarks qIndex Session sequence number SessionID Record Overall queue information for CSQ after blind transfer is initiated. 1 0 100 CRDR2 Table 27: ACD Call Blind Transfer to Route Point - Agent State-Change Records Remarks Reason Agent Record Agent A is selected for original call. 4 (Reserved) A ASDR1 Agent A answers. 5 (Talking) A ASDR2 Agent A initiates blind transfer to agent B, agent B's phone rings. 4 (Reserved) B ASDR3 Agent A after blind transfer. 3 (Ready) A ASDR4 Agent B answers. 5 (Talking) B ASDR5 Caller hangs up. 3 (Ready) B ASDR6 Agent Places Consult Call and Resumes Call 1. Agent A is connected to an incoming ACD call. 2. Agent A presses the Transfer button on the phone to initiate a consult call with agent B. 3. Agent A receives a dial tone, drops the consult call, and resumes the incoming call. Table 28: Agent Places Consult Call Then Resumes Call—Call-Related Detail Records Remarks qIndex Session sequence number SessionID Record Original call and agent A information. — 0 100 CCDR1 Overall queue information. 1 0 100 CRDR1 Detailed queue information for CSQ1 (targetType = 0; indicates CSQ-based routing). 1 0 100 CQDR1 Includes talk time both before and after the canceled consult call, and contains hold time for the duration of the canceled consult call. 1 0 100 ACDR1 Agent A information, no called-party information. — 0 101 CCDR2 Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 18 Interpret Database Records Agent Places Consult Call and Resumes Call