McDewey

C H A P T E R 1 Introduction • Overview, on page 1 • Common Terms, on page 2 Overview Cisco Unified Intelligence Center is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards. Unified Intelligence Center serves the following primary purposes: • Obtains data from the base solution's database. The base solution can be any of the Contact Center products. • Allows you to create custom queries to obtain specific data. • Customizes the visual presentation of the reports. • Customizes the data presented in the reports. • Allows different groups of people to view specific data based on their roles. As a reporting user, you can use the new Unified Intelligence Center page to perform the following tasks: • Create, edit, and manage Dashboards. • Create, edit, run, and manage Reports. • Filter data in a report. • View permalink for Dashboards and Reports. • Set sharing permissions for Dashboards and Reports. • Select locale for the Unified Intelligence Center. • Search for Dashboard and Report. • Mark Dashboards and Reports as favorites. • View the personal list of favorites for Dashboards and Reports. • Schedule reports to run at selected intervals. Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 1