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• Creating and viewing; • Report Definitions • Data Sources • Value Lists and Collections • Users and Permissions (Security) Common Terms Data Source Data source defines the sources that contain data for the report. Unified Intelligence Center supports two types of data sources: IBM Informix (Historical Reports) and Streaming (Live-Data Reports). Data sources are preconfigured for you. Additional data sources are not supported. Note Report Definition Each report has a report definition that represents how data is retrieved from the data source for that report template. In addition, a report definition contains the dataset that is obtained. This includes the fields, filters, formulas, refresh rate, and key criteria field for the report. Reports Reports show data returned by Report Definitions. This data is extracted by database queries. Stock Report Report that is pre-bundled in Unified Intelligence Center. Report Views A report can be presented in multiple formats like a grid, chart, or a graph and gauge. Each view can have its own set of fields. A single report can have multiple views. Report Help You can attach a help page specifically for your report. Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 2 Introduction Common Terms