McDewey

C H A P T E R 2 Create Custom Reports • Overview, on page 3 • How to Create Custom Reports, on page 3 • Create Unified CCX Data Source, on page 4 • Create Custom Stored Procedure, on page 5 Overview You can create new reports with the Unified Intelligence Center that is embedded with Unified CCX. To create new custom Historical reports, you need not install a Standalone Unified Intelligence Center. How to Create Custom Reports The following table describes the task flow to create a new Historical report: Table 1: Task Flow to Create Custom Reports Reference Where performed Task Sequence See Create Unified CCX Data Source, on page 4. See the "Standalone Cisco Unified Intelligence Center Configuration" section of the Cisco Unified Contact Center Express Administration and Operations Guide , located at: https://www.cisco.com/en/US/products/sw/custcosw/ ps1846/products_installation_and_configuration_ guides_list.html. This is an optional step and is required only when Standalone CUIC is being used to create the custom reports. Note Standalone Unified Intelligence Center Create Unified CCX datasource 1 See Create Custom Stored Procedure, on page 5. Unified CCX Create custom stored procedure 2 Cisco Unified Contact Center Express Report Developer Guide, Release 12.5(1) 3