McDewey

This issue is documented by Cisco bug ID CSCvc94546 and Cisco bug ID CSCvb19751. Solution This issue can be temporarily fixed by a Notification and Finesse Tomcat services restart. Permanent fix is to upgrade to the version which has a solution for Cisco bug ID CSCvc94546 and Cisco bug ID CSCvb19751 . Problem: UCCX 12.5 Snapshot View in Voice CSQ Summary Report Missing the Longest Call in Queue Column Symptom: UCCX 12.5 Voice CSQ Summary report does not show the Longest Call in Queue column in the snapshot view. This issue is documented by Cisco bug ID CSCvv71473 . Solution Use the solution mentioned in Cisco bug ID CSCvv71473. Problem: Agents put into NOT READY State Automatically from TALKING STATE Symptom: Agents are put into Not Ready - Agent Logon either in the same node or in the alternate node. This impacts as agents are set to Not Ready - Agent Logon without notification. Agents must set themselves Ready again when it is noticed.