McDewey

This issue is documented by Cisco bug ID CSCvx73795. Solution The permanent fix for this issue is obtained when you upgrade to 11.6.2 ES08 and 12.5.1 SU1 ES02 versions. Temporary fix is provided when you contact Cisco TAC. Problem: After Applying Workaround for Cisco bug ID CSCvx73795, Agents Report Issue with Finesse Disconnections Symptom: Few agents report that at random times they see connection failure issues on their finesse client desktop. Disconnect happens at random times for the agents. This issue is briefly documented in Understand Finesse BOSH Implementation and Troubleshoot Finesse Agent Desktop Presence Disconnect Issues Solution Gather the Agent State Detail Report for the affected agents from the Cisco Unified Intelligence Center (CUIC). If the Agent State shows Connection Failures and Phone Failures, refer to the document to narrow down the behavior and disconnect reason. Contact Cisco TAC for further clarification. Problem: HIGH_MEM_USAGE and LowSwapPartitionAvailableDiskSpace Alerts Symptom: System generates HIGH_MEM_USAGE and LowSwapPartitionAvailableDiskSpace alerts. Cisco Unified CCX Engine is the application that uses most of the memory. Memory leak seen on Engine caused by socket IO exceptions. This issue is documented by Cisco bug ID CSCvx74769. Solution The permanent fix for this issue can be obtained when you upgrade to 12.5.1 SU1 ES02 version.