/mcpWhen personal phones are configured to forward callers to Unity Connection to leave voice messages, callers may hear a lot of rings before reaching the user mailbox. To avoid this problem, you can instead forward the mobile phone to a special number that does not ring a phone and forwards directly to the mailbox of the user. This can be accomplished by adding the special number as an alternate extension for the user. Note • To allow both transcription and relay of voice messages, configure the Message Action in Cisco Unity Connection Administration> Users to accept and relay messages. For more information, see the Message Actions section. • You can configure the SMTP notification devices to send the transcription text message to the SMTP address. This means users receive two emails at the SMTP address, first one is the relayed copy of the message.WAV file and the second one is the notification with transcription text. For more information on configuring SMTP notifications, see the Setting Up SMTP Message Notification section. Task List for Configuring SpeechView This section contains a list of tasks to configure the SpeechView feature in Unity Connection: 1. Ensure that Unity Connection is registered with Cisco Smart Software Manager (CSSM) or Cisco Smart Software Manager satellite. You have acquired the proper licenses, SpeechView from Cisco to use this feature. For more information, see the “Managing Licenses” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 15, available at https://www.cisco.com/c/en/us/ td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html. 2. Ensure that Unity Connection server is onboarded on Webex Cloud-Connected UC and "Speechview Voicemail Transcript" feature is enabled on the Service Management Page of Cisco Webex Cloud-Connected UC. For more information, see the "Set up Webex Cloud-Connected UC for on-premises devices" in webex Help Center at https://help.webex.com/en-us/article/nzt6c0b/ Set-up-Webex-Cloud-Connected-UC-for-on-premises-devices. a. "Speechview Voicemail Transcription" feature option will only be visible on Cisco Webex Cloud-Connected UC when Unity Connection is running on Release 15 SU2 and later. b. Both the Nodes in Unity Connection Cluster should be onboarded to Cisco Webex Cloud Connected UC for High Availability of Transcription. Note 3. Assign users to a class of service that provides SpeechView transcription of voice messages. For more information, see the Enabling SpeechView Transcription of Voice Messages in Class of Service, on page 185. 4. Configure SpeechView transcription service. For more information, see the Configuring SpeechView Transcription Service, on page 185. System Administration Guide 184 SpeechView Cisco Webex in-house transcription service Task List for Configuring SpeechView