/mcp• In Cisco Unity Connection Administration> Users> Users> select a user> Edit> Send Message Settings> select the desirable action under the When a Call is Disconnected or the User Hangs Up field. • In Cisco Unity Connection Administration> Templates> User Templates> select a user template> Edit> Send Message Settings> select the desirable action under the When a Call is Disconnected or the User Hangs Up field. • If the mailbox quota is exceeded or the mailbox store size is exceeded, Unity Connection allows to record the message if the recipient mailbox has not exceeded the Send/ Receive Quota. For more information on mailbox quotas and mailbox store size, see the Controlling the Size of Mailboxes, on page 113 section of the Message Storage, on page 109 chapter. Message Actions The message actions for a user or user template determines how to handle the different types of messages received for a user. For more information, see the Message Actions, on page 276 section. Message Subject Line Formats Message subject lines are visible when users view and listen to messages in the Messaging Inbox, Web Inbox, or any other visual client that displays the message subject. Subject lines are not presented to users when they listen to voice messages by phone. For more information, see the Subject Line Formats, on page 207 section. Message Storage and Disk Capacity The message content is stored as .wav file on the Unity Connection server and the information about the messages is stored in a database. Message Deletion The users can delete messages using multiple methods, such as phone, Web Inbox, or Messaging Inbox. In addition to this, an administrator can also manage the message deletion to meet the disk capacity requirements and security needs. Following are the ways to delete messages: • The messages can be either soft deleted or hard deleted depending on the settings configured in Cisco Unity Connection Administration> Class of Service> class of service for the users> the Delete Messages without Saving to Deleted Items Folder check box under the Message Options field. If the check box is unchecked and a user deletes a message, then the deleted message moves to the Deleted Items folder. This action is referred to as soft delete. If the check box is checked and a user deletes a message, then the message is permanently deleted without sending any copy to Deleted Items folder. This action is referred to as hard delete. • The messages can be permanently deleted without any action required from the users who received them, using the message aging policies. For more information, see the Message Aging Policies, on page 116 section. System Administration Guide 133 Messaging Message Actions