/mcpEnabling SpeechView Transcription of Voice Messages in Class of Service The members of the class of service can view the transcriptions of the voice messages using an IMAP client configured to access the user messages. Step 1 In Cisco Unity Connection Administration, expand Class of Service and select Class of Service. Step 2 In the Search Class of Service page, select the class of service in which you want to enable SpeechView transcription or create a new one selecting Add New. Step 3 On the Edit Class of Service page, under Licensing Features section, select the Use Standard SpeechView Transcription Service option to enable the standard transcription. Similarly, you may select Use SpeechView Pro Transcription Service option to enable professional transcription. Cisco Unity Connection supports only Standard SpeechView Transcription Service in HCS mode. Note Step 4 Select the applicable options under transcription service section and select Save. (For information on each field, see Help> This Page). Configuring Unity Connection to Relay Messages to a Smart Host To enable Unity Connection to send messages to the third party transcription service, you must configure the Unity Connection server to relay messages through a smart host. If we configure SpeechView on Unity Connection with Exchange Server as Microsoft Office 365, then on prem Microsoft Exchange as Smart Host is not a essential requirement. Note Step 1 In Cisco Unity Connection Administration, expand System Settings> SMTP Configuration and select Smart Host. Step 2 In the Smart Host page, in the Smart Host field, enter the IP address or fully qualified domain name of the SMTP smart host server and select Save. (For more information on each field, see Help> This Page). The Smart Host can contain up to 50 characters. Note Configuring Unity Connection to Accept Messages from Email System Step 1 In Cisco Unity Connection Administration, expand System Settings> SMTP Configuration and select Server. Step 2 In the SMTP Server Configuration page, in the Edit menu, select Search IP Address Access List. Step 3 On the Search IP Address Access List page, select Add New to add a new IP address to the list. Step 4 On the New Access IP Address page, enter the IP address of your email server and select Save. Step 5 To allow connections from the IP address that you entered in Step 4, check the Allow Unity Connection check box and select Save. System Administration Guide 169 SpeechView Enabling SpeechView Transcription of Voice Messages in Class of Service