/mcpWhen a System Call Handler or Interview Handler is configured to receive the voice messages that are forwarded to the user with mailbox assigned to the Call handler, by default the information of call handler is appeared in the From field of Subject Line for the messages. If you want to get the sender's original information in the From field of subject line of the message, do the following: 1. Execute run cuc dbquery unitydirdb update tbl_configuration set valuebool ='1' where fullname='System.Conversations.ConfigParamForSenderInfo' CLI command. 2. Restart the Connection Conversation Manager on the Unity Connection server to reflect the changes 3. In case of a cluster, run the CLI command on publisher server and restart the Connection Conversation Manager on both the nodes of Unity Connection. Subject Line Format Configuration You should consider the following when defining the subject line formats: • You must include a % before and after the parameter. • You can define a separate subject line format for each language that is installed on the system. • When a subject line format is not defined for the preferred language of the user, the subject line format definition for the system default language is used instead. • When a message is sent to a distribution list, the subject line format for the system default language is used for all recipients in the distribution list. This means that the subject line is not necessarily in the preferred language of each recipient. • Subject line formats are applied to voice messages when the messages are saved to the database. Messages that are already in user mailboxes are not altered if the subject line format definitions are subsequently changed. Only voice messages that are recorded after the changes have been saved reflect the new subject line definition. Configuring Subject Line Formats in Unity Connection Step 1 In Cisco Unity Connection Administration, expand System Settings and select Subject Line Formats. Step 2 On the Edit Subject Line Formats page, enter the values of the required fields or parameters. (For more information on each field, see Help> This Page). Step 3 Select Save. Attachment Descriptions When Unity Connection is integrated with a third party message store, it uses Text to Speech (TTS) descriptions of message attachments for the users who check the messages on phone. For example, an attachment with the extension .jpg is described as “an image.” System Administration Guide 210 System Settings Subject Line Format Configuration