McDewey

Description Option Exits the user mailbox. By default, when users exit their mailboxes they are sent to the Opening Greeting call handler. However, you can customize the exit behavior by changing the When Exiting the Conversation setting on the Phone Menu page for each user. Cancel or Back Up Allows users to toggle between the touchtone and voice-recognition conversations: • When users are listening to the touchtone conversation, and press the applicable keys, they are immediately switched to the voice-recognition conversation. • When users are listening to the voice-recognition conversation, and press the applicable keys, they are immediately switched to the touchtone conversation. Note that the toggle persists until the user toggles back, or until the end of the call. In case of a video call, the toggle key is not supported as Unity Connection 10.0(1) and later always plays touchtone conversation. Note Switch Between Using the Phone Keypad and Using Voice Commands Allows users to change alternate greetings by activating and re-recording. In case of a video call, when users are listening to the main menu options and press the applicable key, Unity Connection plays your alternate video greeting and asks you to re-record your alternate greeting. For more details on enabling alternate greetings for each user, see the Task List for Configuring Video Messaging, on page 195 section. Change Alternate Greeting Message Playback Menu Tabs Message Playback Menu tabs include Message Header, Message Body, and Message Footer tabs that you can use to customize the conversation settings, such as defining the speed and volume of the message header via TUI. When a message is played in the Unity Connection user conversation, there are three separate parts: the header, the body, and the footer. By default, the message header contains the message number and the sender information. The message body is the actual recording of the message. The message footer is the time stamp. The contents of the header and footer sections can be modified on the Playback Message Settings page. For example, the message number, the sender information, the sender extension, and the time stamp can be added or removed from the header. These settings are controlled by the check boxes under the “Before Playing Each Message, Play” section on the Playback Message Settings page. For the message footer, you have the option of playing the time stamp after the message; you can exclude it altogether or have it played as part of the header. This option is controlled with the check box under the “After Playing Each Message, Play” section on the Playback Message Settings page. If you choose not to play the time stamp after the message, the effect is to have no footer to the message. In Unity Connection, the “After Playing Each Message, Play” section now includes the sender information, extension or ANI, and the message number, in addition to the time the message was sent and message duration. System Administration Guide 255 Tools Message Playback Menu Tabs