/mcpThe Custom Keypad Mapping tool includes separate tabs for each part of the message. As a best practice, you should map the same keys to each option for all three parts. However, in some cases it may be useful to map the same key to different actions. For example, during the message header you might want to press the “1” key to skip to the start of the message body, and during the message body press the “1” key to skip to the message footer. The same message playback key mappings are used when listening to new messages, saved messages, and deleted messages, rather than separate mappings for each message stack. Keep this in mind as you are deciding on key mapping preferences, particularly for options such as marking messages as new (unread) or saved (read). Message playback options are not voiced in a menu format by phone, but they are listed if the user presses the key that is mapped to the Help option. The Custom Keypad Mapping tool allows you to configure which items are voiced in the Help. See the below table for a list of options that can be mapped. Table 14: Message Playback Menu Tabs Description Option Jumps to the beginning of the header portion of the message. Repeat Message Skips to the next message and marks the current message as saved. Save Deletes the message that is currently being played. The user class of service determines whether the message is moved to the deleted items folder or is deleted permanently. Delete Slows down the message that is currently being played. Pressing the mapped key slows the message playback by 50 percent. If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback speed is saved as the default playback speed for the user. Note Slow Playback Speeds up the message that is currently being played. Pressing the mapped key speeds the message playback by 50 percent. Pressing the key again speeds the message playback by 100 percent. If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback speed is saved as the default playback speed for the user. Note Fast Playback Resets the speed of the message that is currently being played to the default message playback speed setting for the user. If the Save Speed and Volume Changes Made by User setting is enabled on the System Settings > Advanced > Conversation Configuration page, the last change made to playback speed is saved as the default playback speed for the user. Note Reset Speed to Default System Administration Guide 256 Tools Message Playback Menu Tabs