/mcpStep 4 In the Based on Template list, do either of the following: • Select VoiceMailUserTemplate for end user account. • Select AdministratorTemplate for administrator account. Step 5 Enter the required information in the fields. Note that the SMTP Address field is optional which means that if you do not enter a value, Unity Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address. Step 6 Select Save . The Edit User Basics page appears. Step 7 Enter the additional information as applicable and select Save. Importing Users through AXL Unity Connection requires an Administrative XML Layer (AXL) server to access the Cisco Unified Communications Manager database, therefore, you must configure an AXL server for the Cisco Unified CM server from which you want to import the users. AXL is an Application Programming Interface (API) that provides a mechanism for inserting, retrieving, updating, and removing data from the database. Prior to importing users, you must do the following on the Cisco Unity Connection server: • Edit or add a user template. In the Phone System field for the template, select the Cisco Unified CM server from which you are importing users. • Configure an AXL server for the Cisco Unified CM server from which you are importing users. For details on configuring AXL servers, see the section Cisco Unified Communications Manager AXL Servers, on page 63 You use the Users > Import Users page in Cisco Unity Connection Administration to create multiple user with voicemail accounts from Cisco Unified CM users. For more information see, Using Import Users and Synch Users Functionalities, on page 42. Cisco Unified CM users must have a Primary Extension defined otherwise the users do not appear on the Users > Import Users page in Cisco Unity Connection Administration. Note When user accounts are created using this method, Unity Connection takes the user Alias, Extension, First Name, Last Name, and all the other available data from the end user table of Cisco Unified CM and fills the remaining information from the user template that you specify. The data from the fields that are taken from Cisco Unified CM cannot be modified using Unity Connection Administration. The method that you can use to update the data in Unity Connection depends on whether Cisco Unified CM is integrated with an LDAP directory: • If Cisco Unified CM is not integrated with an LDAP directory: You must change the data in Cisco Unified Communications Manager Administration and then use the Synch Users page in Unity Connection Administration to manually refresh information from Cisco Unified CM for voicemail users that were created using the Import Users page. • If Cisco Unified CM is integrated with an LDAP directory: You must update the data in the LDAP directory, resynchronize the Cisco Unified CM database with the LDAP directory, and then use the Synch System Administration Guide 41 Users Importing Users through AXL