McDewey

Step 1 In Cisco Unity Connection Administration, expand Templates > and select > Call Handler Templates. The Search Call Handler Templates page displays the currently configured call handler templates. Step 2 Configure a call handler template (For information on each field, see Help> This Page): • To add a call handler template, select Add New. The New Call Handler Template page appears. Enter the applicable settings and select Save. • To edit a call handler template, select the call handler template. On the Edit Call Handler Template Basics page, select the applicable settings from the Edit menu: • Call Handler Template Basics • Transfer Rules • Caller Input • Greetings • Post Greeting Recording • Message Settings • To delete a call handler template, do the following: In the Search Call Handler Templates page, select the call handler template that you want to delete. Select Delete Selected and then select OK to confirm deletion. Default System Call Handlers Unity Connection includes the following predefined call handlers that you can edit but not delete. You should at least edit the greetings for these call handlers. Note Acts as an automated attendant, playing the greeting that callers first hear when they call your organization, and performing the actions you specify. The Opening Greeting Call Routing rule transfers all incoming calls to the Opening Greeting call handler. By default, the Opening Greeting call handler allows callers to press * to reach the Sign-In conversation, or press # to reach the Operator call handler. Messages left in the Opening Greeting call handler are sent to the Undeliverable Messages distribution list. Opening Greeting System Administration Guide 83 Call Management Default System Call Handlers