/mcpCalls are routed to this call handler when callers press “0” or do not press any key (the default setting). You can configure the Operator call handler so that callers can leave a message or can be transferred to a live operator. By default, the Operator call handler allows callers to press * to reach the Sign-In conversation, or press # to reach the Opening Greeting call handler. Messages left in the Operator call handler are sent to the mailbox for the Operator user. Operator Plays a short goodbye message and then hangs up if there is no caller input. By default, the Goodbye call handler allows callers to press * to reach the Sign-In conversation, or press # to reach the Opening Greeting call handler. If you change the After Greeting action from Hang Up to Take Message, messages left in the Goodbye call handler are sent to the Undeliverable Messages distribution list. Goodbye Configuring System Call Handlers This section includes information on configuring a system call handler for Unity Connection, define the settings for call handler and save them. Step 1 In Cisco Unity Connection Administration, expand Call Management and select System Call Handler. The Search Call Handlers page displays the currently configured call handlers. Step 2 Configure a system call handler (For information on each field, see Help > This Page): • To add a system call handler: On the Search Call Handlers page, select Add New. On the New Call Handler page, enter the applicable settings and select Save. • To edit a system call handler: On the Search Call Handlers page, select the call handler that you want to edit. To edit multiple system call handlers, check the applicable check boxes and select Bulk Edit. On the Edit Call Handler Basics page, select the Edit menu and then edit any of the following settings: • Call Handler Basics. • Transfer Rules. See Transfer Rules. • Caller Input. See Caller Input. • Greetings. See Greetings. • Post Greeting Recording. • Message Settings. See Message Settings. • Call Handler Owners. See Call Handler Owners. After editing the settings, select Save. System Administration Guide 84 Call Management Configuring System Call Handlers