/mcp• To delete a system call handler: On the System Call Handlers page, select the system call handler to delete. Select Show Dependencies to search the database objects that have dependencies on the call handler you want to delete. From the dependencies search results, follow links to the affected objects and reassign the dependency to another call handler. Select Delete Selected. Call Handler Settings Transfer Rules The transfer rules for a system call handler specify how Unity Connection transfer the calls that reach the call handler from the automated attendant. When a call is transferred to the call handler, Unity Connection first checks the applicable transfer rule to determine where to transfer the call—either to the call handler greeting, or to an extension. You configure a transfer rule to transfer the call to the greeting if you want to provide the caller with a prerecorded menu of options or an informational message. Each call handler has three transfer rules that you can customize: • Standard: This is for standard hours • Closed: This is for closed (nonbusiness and holiday) hours of the active schedule • Alternate: This transfer rule when enabled, overrides the standard and closed transfer rules and is in effect at all times. Caller Input The caller input settings define actions that Unity Connection takes in response to phone keys pressed by callers during a call handler greeting. Using the settings on the Edit Greeting page for each individual greeting, you can specify whether the greeting allows caller input and whether callers can perform transfers. Greetings You can configure individual call handler greetings to allow callers to transfer to numbers that are not associated with Unity Connection users or call handlers while the greeting is playing. Each system call handler can have up to seven greetings. Note The default greetings are: Plays at all the times unless overridden by another greeting. You cannot disable the standard greeting. Standard Plays during the closed (nonbusiness) hours defined for the active schedule. A closed greeting overrides the standard greeting. Closed System Administration Guide 85 Call Management Call Handler Settings