/mcpor from an extension that is not associated with a user account (such as a conference room). The predefined forwarded routing rules are: • Attempt Forward—All calls forwarded from a user extension are routed to the user greeting. With Unity Connection 10.0(1) and later, a user can play both video and audio greetings, when the calling user receives unanswered call. Note • Opening Greeting—Calls forwarded from an extension that is not associated with a user account are routed to the Opening Greeting. You can change the order of the Attempt Sign-In and Attempt Forward rules relative to additional rules that you add in the respective routing tables. The Opening Greeting rule is always the last entry for both tables. You cannot delete the predefined rules. When you create a new rule, you need to specify only the criteria that are used to route the calls. You can leave the other fields on the page blank because the blank field matches everything. Configuring Call Routing Rules This section includes information on configuring call routing rules in Unity Connection, define the settings for the routing rules, and save them. Step 1 In Cisco Unity Connection Administration, expand Call Management> Call Routing. • If you want to configure routing rules for direct calls, select Direct Routing Rules. The Direct Routing Rules page displays the default and currently configured routing rules. • If you want to configure routing rules for forwarded calls, select Forwarded Routing Rules. The Forwarded Routing Rules page displays the default and currently configured routing rules. Step 2 Configure a routing rule in the direct or forwarded routing rules: (For information on each field, see Help> This Page): • To add a routing rule, select Add New. On New Direct Routing Rule page or New Forwarded Routing Rule page, enter the applicable settings and select Save. To add the routing rule condition, select Add New on the Edit Routing Rule page. Edit the routing rule condition settings and select Save. • To delete a routing rule, do the following: On the Search Contacts page, select the routing rule to delete. Select Delete Selected. System Administration Guide 97 Call Management Configuring Call Routing Rules