/mcpProcedure Step 1 From Cisco Unified CM Administration, choose Device > Phone. Step 2 Click Find. Step 3 Select the agent's phone. Step 4 In the left Association pane, click the phone line for the agent to view the settings. Step 5 From the Recording Option drop-down list, choose one of the following options: • Call Recording Disabled—Calls on this phone line are not recorded. • Automatic Call Recording Enabled—All calls on this phone line are recorded. • Selective Call Recording Enabled—Only selected calls on this phone line are recorded. Step 6 From the Recording Profile drop-down list, choose the recording profile that is configured for the agent. Step 7 From the Recording Media Source drop-down list, choose whether you want to use the gateway or the phone as the preferred source of recording media. Step 8 Set the Busy Trigger field to a minimum of 3 if you also have Multilevel Precedence and Preemption (MLPP) configured. Step 9 Click Save. Enable Built in Bridge for Cluster Use this procedure to enable the phone's built in bridge for recording to use the agent phone as the recording media source. When you set the Built-in-Bridge clusterwide service parameter to enable, the Built-in-Bridge default setting for all phones in the cluster is changed to enabled. However, the Built-in-Bridge setting in the Phone Configuration window for an individual phone overrides the clusterwide service parameter setting if the default option is not selected for that phone. Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server on which the CallManager service is running. Step 3 From the Service drop-down list, choose Cisco CallManager. Step 4 Set the Builtin Bridge Enable service parameter to On. Step 5 Click Save. Enable Built in Bridge for a Phone Use this procedure to enable the Built in Bridge for an individual phone. If the default option is not selected, the Built in Bridge setting in the Phone Configuration window overrides the clusterwide service parameter. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 136 Monitoring and Recording Enable Built in Bridge for Cluster