/mcpConfigure Recording Notification Tones Use this procedure to configure notification tone to play when calls are recorded. For legal compliance, an explicit notification in the form of a periodic tone can be made audible to the agent, the caller, or both, to indicate that a recording session is in progress. This tone can also be disabled. Recording tone settings override monitoring tone settings when both are enabled for the same call. Note Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server on which the Cisco CallManager service is running. Step 3 From the Service drop-down list, choose Cisco CallManager. Step 4 If you want a notification tone to be played to the agent, set the Play Recording Notification Tone to Observed Target (agent) service parameter to True. Step 5 If you want a notification tone to be played to the customer, set the value of the Play Recording Notification Tone To Observed Connected Parties (customer) service parameter to True. Step 6 Click Save. Configure a Record Feature Button Use this procedure to assign the Record feature button to your phone if your phone uses feature buttons. Procedure Purpose Command or Action Configure a phone button template that includes the Record button. Configure a Phone Button Template for Recording, on page 138 Step 1 Associate the phone button template that you set up for recording to the phone. Associate a Phone Button Template with a Phone, on page 139 Step 2 Configure a Phone Button Template for Recording Use this procedure to create a phone button template that includes the Record feature button. Procedure Step 1 From Cisco Unified CM Administration, choose Device > Device Settings > Phone Button Template. Step 2 Click Find to display list of supported phone templates. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 138 Monitoring and Recording Configure Recording Notification Tones