/mcp• Check the sniffer trace between the phone and Unified Communications Manager. Make sure that the phone receives the StartTone message with tone type equal to 42. If the user uses a SIP phone, check the following: • Ensure that the phone firmware release is 8.3(1) or later. • Check the line (directory number) configuration. The phone must display the settings such as line1_msgWaitingAMWI : 1, line2_msgWaitingAMWI : 0. • Ensure that the Stutter Message Waiting check box is checked in the SIP Profile Configuration window in Cisco Unified CM Administration. Localized AMWI Tone Is Not Played in a Specific Locale Problem The phone that is configured in a non-English locale does not play the localized tone. Solution Check the following: • From Cisco Unified CM Administration, verify the User Locale in the Device Profile Configuration window (Device > Device Settings > Device Profile). • Make sure that the user resets the phone after changing the locale. • Check user/local/cm/tftp /<locale name> directory and verify that the AMWI tone is defined in the localized g3-tones.xml file. Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 206 Voice Messaging Features Localized AMWI Tone Is Not Played in a Specific Locale