McDewey

C H A P T E R 18 Immediate Divert • Immediate Divert Overview, on page 207 • Immediate Divert Prerequisites, on page 208 • Immediate Divert Configuration Task Flow, on page 208 • Immediate Divert Interactions, on page 213 • Immediate Divert Restrictions, on page 214 • Immediate Divert Troubleshooting, on page 216 Immediate Divert Overview The Immediate Divert feature is a Unified Communications Manager supplementary service that allows you to immediately divert a call to a voicemail system. When Immediate Divert diverts a call, the line becomes available to make or receive new calls. Access the Immediate Divert feature by using the iDivert or Divert softkey on the IP phone. Immediate Divert provides the following functions: • Diverts a call to a voicemail system in the following manner: • Legacy iDivert diverts the call to the voice mailbox of the party that invokes the iDivert feature. • Enhanced iDivert diverts the call to either the voice mailbox of the party that invokes the iDivert feature or to the voice mailbox of the original called party. • Diverts inbound calls that are in the Call Offering, Call on Hold, or Call Active states. • Diverts outbound calls in the Call Active or Call on Hold states. Although the Immediate Divert feature is not available to CTI applications, a CTI redirect operation exists that performs the same function as Immediate Divert. Application developers can use the CTI redirect operation to accomplish Immediate Divert. Note Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 207