/mcpProcedure Purpose Command or Action Configure the service parameters to enable Immediate Divert across various devices and applications. Configure Immediate Divert Service Parameters, on page 209 Step 1 Create and configure a softkey template and add the iDivert softkey to that template. Configure a Softkey Template for Immediate Divert, on page 210 Step 2 Optional. To make the softkey template available to phones, you must complete either To Associate a Softkey Template with a Common Device Configuration, on page 211, complete the following subtasks: Step 3 this step or the following step. Follow this step if your system uses a Common Device • Add a Softkey Template to the Common Device Configuration, on page 212 Configuration to apply configuration options to phones. • Associate a Common Device Configuration with a Phone, on page 212 This is the most commonly used method for making a softkey template available to phones. Optional. Use this procedure either as an alternative to associating the softkey template Associate a Softkey Template with a Phone, on page 213 Step 4 with the Common Device Configuration, or in conjunction with the Common Device Configuration. Use this procedure in conjunction with the Common Device Configuration if you need assign a softkey template that overrides the assignment in the Common Device Configuration or any other default softkey assignment. Configure Immediate Divert Service Parameters Procedure Step 1 From Cisco Unified CM Administration, choose System > Service Parameters. Step 2 From the Server drop-down list, choose the server that is running the Cisco CallManager service. Step 3 From the Service drop-down list, choose Cisco CallManager. Step 4 Configure the relevant service parameters and click Save. Table 22: Service Parameter Fields for Immediate Divert Description Field Enter a number from 0 to 100 (inclusive) to control the timer for the Immediate Divert text display on the IP phones. Set this timer for the server or for each server in a cluster that has the Cisco CallManager service and Immediate Divert configured. The default value for this service parameter is 10 seconds. Call Park Display Timer Feature Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs 209 Voice Messaging Features Configure Immediate Divert Service Parameters