and Email.
If you are not using WebChat and Email, then
remove it. If you are using WebChat or Email, include this Gadget in the Desktop Layouts
used by Teams associated with chat and email
CSQs. To include this functionality:
- Remove these comments leaving the gadget
RESTRICTIONS:
- The NonVoiceControl gadget must be configured as a page level gadget
- The NonVoiceControl gadget must not be configured in a column
<gadget
hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>home</id>
<icon>home</icon>
<label>finesse.container.tabs.agent.homeLabel</label>
<columns>
<column>
<gadgets>
<!-- The following gadget is for CloudCherry Customer Experience Journey.
If CloudCherry is onboarded successfully with all configurations,
then replace the url
with the actual url obtained by exporting the Cisco Finesse
gadget from CloudCherry -->
<!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXJourneyGadget.xml</gadget> -->
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=76D964AD10000140000000830A4E5E6F&filterId=AgentCSQStats.csqName=CL&compositeFilterId=
AgentCSQStats.AgentIds.agentId=loginId</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=310&
viewId=5C626F9C10000140000000600A4E5B33&filterId=ResourceIAQStats.resourceId=CL</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myHistory</id>
<icon>history</icon>
<label>finesse.container.tabs.agent.myHistoryLabel</label>
<columns>
<column>
<!-- The following gadgets are used for viewing the call history
and state history of an agent. -->
<gadgets>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&
viewId=ECD59EE071BE439A898187B29575E175&filterId=AgentCallLogDetailStats.agentID=loginId</gadget>
<gadget>https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?gadgetHeight=280&
viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=loginId</gadget>
</gadgets>
</column>
</columns>
</tab>
<tab>
<id>myStatistics</id>
<icon>column-chart</icon>
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Cisco Finesse Configuration APIs
LayoutConfig