The NonVoiceControl gadget must not be configured in a column
The NonVoiceControl gadget is a headless gadget(i.e., with no display of its own),
but has to be available for the agent's non-voice state control to be able
to
set agent states for WebChat and Email.
<gadget
hidden="true">https://localhost:8445/uccx-nvcontrol/gadgets/NonVoiceControl.xml</gadget>
-->
</page>
<tabs>
<tab>
<id>manageTeam</id>
<icon>manage-team</icon>
<label>finesse.container.tabs.supervisor.manageTeamLabel</label>
<columns>
<column>
<gadgets>
<!-- The following gadget is for CloudCherry Customer Experience
Analytics.
If CloudCherry is onboarded successfully with all configurations,
then replace the url
with the actual url obtained by exporting the Cisco Finesse
gadget from CloudCherry -->
<!-- <gadget>/3rdpartygadget/files/CXService/CiscoCXAnalyticsGadget.xml</gadget> -->
<gadget
id="team-performance">/desktop/scripts/js/teamPerformance.js</gadget>
<!-- The following gadgets are used for viewing the call history
and state history of an agent selected in the Team Performance Gadget. -->
<!-- The following gadgets are managed(loaded and displayed)
by the team performance gadget (associated with id "team-performance").
This association is done using the mapping of managedBy
attribute of the managed gadgets, to the id of managing gadget.
If the id for team performance gadget is changed, the
values for the associated managedBy attribute
for the managed gadgets, also need to be updated with the
new id.
These managed gadgets are not displayed by default, but
would be displayed when the option
"view history" is selected, for an agent, in the team
performance gadget.
Note: As managed gadgets are not displayed by default,
placing managed gadgets alone on
separate columns of their own, would display blank space
in that area.
For more details on managed gadgets and managedBy attribute,
please refer to Finesse Administration Guide.
-->
<gadget
managedBy="team-performance">https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?
gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=
AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
<gadget
managedBy="team-performance">https://localhost:8445/cuic/gadget/LiveData/LiveDataGadget.xml?
gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=
AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20</gadget>
</gadgets>
</column>
</columns>
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Cisco Finesse Configuration APIs
LayoutConfig