McDewey

Notes Possible Values Description Type Parameter — IN_SERVICE: The system is in service and normal operations are accepted. OUT_OF_SERVICE: The system is out of service and normal operations result in a 503 Service Unavailable response. The state of the Finesse system. String status This parameter is blank when Finesse system is IN_SERVICE. Possible out-of-service scenarios returned by Finesse system: • Cisco Finesse Database is down. • Cisco Finesse Notification Service is down. • Finesse connection to CTI Server is down. • CTI Peripheral ID xxx is down. • System is initializing. • Local Unified CCX Engine is not in Service. (Unified CCX only) The reason for which Finesse system is down. String statusReason Hybrid is for Unified CCE deployment. SSO or non-SSO Information about the system authentication mode. String systemAuthMode Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 336 Cisco Finesse Serviceability APIs SystemInfo API Parameters