/mcp<actions> <action>RETRIEVE</action> <action>DROP</action> </actions> <mediaAddress>1081002</mediaAddress> <mediaAddressType>AGENT_DEVICE<mediaAddressType> <startTime>2014-02-04T15:33:16.653Z</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>2014-02-04T15:33:27.584Z</stateChangeTime> </Participant> </participants> </Dialog <ApiErrors> <ApiError> <ErrorType>Not Found</ErrorType> <ErrorMessage>Invalid dialogId specified for dialog/ErrorMessage> </ApiError> </ApiErrors> Example Failure Response: The <wrapUpItems> element applies only to Unified CCX deployments. Note Dialog—Create a New Dialog (Make a Call) This API allows a user to make a call. To make a call, a new Dialog object is created that specifies the fromAddress (the caller's extension) and the toAddress (the destination target). The new Dialog object is posted to the Dialog collection for that user. In a Unified CCE deployment, you can also use this API to pass call variables with the MAKE_CALL request. The API supports call variable 1 through call variable 10 and ECC variables. You cannot pass BA variables or wrap-up reasons with the request. In a Unified CCE Release 12.5(1) deployment onward, you can make a call from Ready state. When the agent goes off-hook to place a call, the Unified CCE changes the agent status to Not Ready with 50006 reason code. The Not Ready state prevents the agent from receiving an inbound call while the outbound call placed by the agent is in progress. This API supports the use of any ASCII character in the toAddress. Finesse does not convert any entered letters into numbers, nor does it remove non-numeric characters (including parentheses and hyphens) from the toAddress. In a Unified CCX deployment, you cannot use this API to pass call variables. If you supply the mediaProperties parameter with a MAKE_CALL request in a Unified CCX deployment, Finesse returns a 400 Invalid Input error. Note https://<FQDN>/finesse/api/User/<id>/Dialogs URI: https://finesse1.xyz.com/finesse/api/User/1234/Dialogs Example URI: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 80 Cisco Finesse Desktop APIs Dialog—Create a New Dialog (Make a Call)