/mcpKeys and NULL Option Data Type Description Name NULL DBINT The time spent by all calls for this call type that abandoned before being answered during the current half-hour interval. To determine the time that abandoned calls spend in the script before abandoning, subtract DelayQAbandTimeHalf and DelayAgentAbandTimeHalf from CallDelayAbandTimeHalf. CallDelayAbandTimeHalf NULL DBINT The time spent by all calls for this call type that abandoned before being answered within the rolling 5 minutes To determine the time that abandoned calls spend in the script before abandoning, subtract DelayQAbandTimeTo5 and DelayAgentAbandTimeTo5 from CallDelayAbandTimeTo5. CallDelayAbandTimeTo5 NULL DBINT The time spent by all calls for this call type that abandoned before being answered since midnight. To determine the time that abandoned calls spend in the script before abandoning, subtract DelayQAbandTimeToday and DelayAgentAbandTimeToday from CallDelayAbandTimeToday. CallDelayAbandTimeToday NULL DBINT The number of calls answered by an agent in the current half-hour interval. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. CallsAnsweredHalf NULL DBINT The number of calls answered by an agent during the rolling five-minute interval. CallsAnsweredTo5 NULL DBINT The number of calls answered by an agent since midnight. CallsAnsweredToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 144 All Tables Call_Type_Real_Time