/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number calls that Unified CCE agents are currently working on. An agent is considered to be working on a call/task until the agent finishes the wrap-up work associated with the call/task, if any. Note This field is not applicable to ICM. CallsAtAgentNow NULL DBINT The number calls that are currently at the VRU. This includes calls that are in prompting at the VRU (non-queued calls) and those in the queue. CallsAtVRUNow NULL DBINT The total number of calls of this call type handled in the current half-hour interval. Termination_Call_Detail records generated by agent PG with a CallDispositionFlag of 1 are counted as CallHandled. A handled call is: • An incoming ACD call that was answered by an agent, and then completed. • A non-voice task that the agent started working on then completed. A handled call/task is completed when the agent associated with the call/task finishes the wrap-up work associated with the call/task. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. CallsHandledHalf NULL DBINT The total number of calls of this call type handled during the rolling five-minute interval. CallsHandledTo5 NULL DBINT The total number of calls of this call type handled since midnight. CallsHandledToday NULL DBINT The total number of calls of this call type that left the CallRouter queue during the rolling five-minute interval. CallsLeftQTo5 NULL DBINT The total number of calls of this call type offered during the current half-hour interval. CallsOfferedHalf Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 145 All Tables Call_Type_Real_Time