/mcpKeys and NULL Option Data Type Description Name NULL DBINT For Cisco Unified Contact Center Express , the number of calls that run a Label node or a Divert Label node in their routing script in the rolling five-minute interval. For Unified ICM, the number of calls that run a Label node or a Divert Label node in their routing script; or were routed to a standard ACD without using a translation route in this five-minute interval. CallsRoutedNonAgentTo5 NULL DBINT For Cisco Unified Contact Center Express , the number of calls that run a Label node or a Divert Label node in their routing script since midnight. For Unified ICM, the number of calls that run a Label node or a Divert Label node in their routing script; or were routed to a standard ACD without using a translation route since midnight. CallsRoutedNonAgentToday NULL DBINT Number of calls of this type that have been routed since midnight. CallsRoutedToday NULL DBINT Number of calls of this type that have been routed during the current half-hour interval. CallsRoutedToHalf PK, FK NOT NULL DBINT Identifies the call type. CallTypeID NULL DBINT The total time spent by calls of this call type that abandoned calls within the current half-hour interval. This time begins when the call reaches the Router or when the call changes CallTypes and ends when the call disconnects. This time is reset if the CallType changes. CTDelayAbandTimeHalf NULL DBINT The total time spent by calls of this call type that abandoned calls within the rolling five-minute interval. This time begins when the call reaches the Router or when the call changes CallTypes and ends when the call disconnects. This time is reset if the CallType changes. CTDelayAbandTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 147 All Tables Call_Type_Real_Time