/mcpKeys and NULL Option Data Type Description Name NULL DBINT The total time spent by calls of this call type that abandoned calls since midnight. This time begins when the call reaches the Router or when the call changes CallTypes and ends when the call disconnects. This time is reset if the CallType changes. CTDelayAbandTimeToday NOT NULL DBDATETIME The Central Controller date and time at the start of the interval when the row was generated. DateTime NULL DBINT For the current half-hour interval, the total time spent by all calls for this call type that abandoned at the agent's desktop before being answered. This time is not reset if the CallType changes. DelayAgentAbandTimeHalf NULL DBINT For the rolling five-minute interval, the total time spent by all calls for this call type that abandoned at the agent's desktop before being answered. This time is not reset if the CallType changes. DelayAgentAbandTimeTo5 NULL DBINT For the half-hour interval, the total time spent by all calls for this call type that abandoned at the agent's desktop before being answered. This time is not reset if the CallType changes. DelayAgentAbandTimeToday NULL DBINT The total time spend by all calls for this call type that abandoned while in the queue, during the current half-hour interval. This time is not reset if the CallType changes. DelayQAbandTimeHalf NULL DBINT The total time spend by all calls for this call type that abandoned while in the queue, for this rolling five-minute interval. This time is not reset if the CallType changes. DelayQAbandTimeTo5 NULL DBINT The total time spend by all calls for this call type that abandoned while in the queue, since midnight. This time is not reset if the CallType changes. DelayQAbandTimeToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 148 All Tables Call_Type_Real_Time