/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of calls since midnight that resulted an error condition , such as when a routing scriptfailed to find a target and there are no default routes defined. This field increments when: • Translation-routed calls are abandoned while on route to destination target. • Calls with misconfigured labels use default routing. (In this case, the ICRDefaultRoutedToHalf field also increments.) • Calls with misconfigured labels do not use default routing (for instance, when a default route has not been defined). ErrorCountToday NULL DBINT In the current half-hour interval, the number of calls that resulted in an error condition, such as when a routing script fails to find a target and there is no default route defined. This field increments when: • Translation-routed calls are abandoned while on route to destination target. • Calls with misconfigured labels use default routing. (In this case, the ICRDefaultRoutedToHalf field also increments.) • Calls with misconfigured labels do not use default routing (for instance, when a default route has not been defined). ErrorCountToHalf NULL DBINT The total handle time in seconds for all calls of this call type ending during the current half-hour interval. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. HandleTimeHalf NULL DBINT The total handle time in seconds for all calls of this call type ending during the rolling five-minute interval. HandleTimeTo5 NULL DBINT The total handle time in seconds for all calls of this call type ending since midnight. HandleTimeToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 149 All Tables Call_Type_Real_Time