/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls that abandoned at the agent desktop before being answered since midnight. RouterCallsAbandToAgentToday NULL DBINT Number of calls of this type currently in the CallRouter queue. This metric does not show calls in queue at the local ACD. RouterCallsQNow NULL DBINT Total number of seconds spent in queue for all calls of this type currently in the CallRouter queue. This metric does not show calls in queue at the local ACD. RouterCallsQNowTime NULL DBDATETIME The time that the longest currently queued call for this call type entered the CallRouter queue. This field is applicable to bothUnified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. RouterLongestCallQ NULL DBINT Number of calls of this type that left the CallRouter queue to be routed during the current half- hour interval. RouterQueueCallsHalf NULL DBINT Number of calls of this type that left the CallRouter queue to be routed during the rolling five-minute interval. RouterQueueCallsTo5 NULL DBINT Number of calls of this type that left the CallRouter queue to be routed since midnight. RouterQueueCallsToday NULL DBINT Number of seconds calls of this type spent in the CallRouter queue during the current half-hour interval. Note This count includes only calls that exited the queue during the interval. Calls still in the queue at the end of the interval are not counted. RouterQueueWaitTimeHalf NULL DBINT Number of seconds calls of this type spent in the CallRouter queue during the rolling five-minute interval. Note This count includes only calls that exited the queue during the interval. Calls still in the queue at the end of the interval are not counted. RouterQueueWaitTimeTo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 152 All Tables Call_Type_Real_Time