/mcpKeys and NULL Option Data Type Description Name NULL DBINT Number of seconds calls of this type spent in the CallRouter queue since midnight. Note This count includes only calls that exited the queue during the interval. Calls still in the queue at the end of the interval are not counted. RouterQueueWaitTimeToday NULL DBINT The script currently scheduled for the call type. ScriptID NULL DBINT The total number of calls to the route that were tooshort to be considered abandoned during the ShortCallsHalfhalf-hour interval. A call is determined to be a shortcall if it is abandoned before the Abandoned CallWait Time expired. Short calls are not consideredabandoned, nor are they accounted for in any ofthe Unified ICM abandoned calls calculations. This field is applicable to Unified ICM, UnifiedCCE, and Outbound Option. ShortCallsToHalf NULL DBINT The total number of calls to the route that were too short to be considered abandoned after mid-night. A call is determined to be a shortcall if it is abandoned before the Abandoned CallWait Time expired. Short calls are not considered abandoned, nor are they accounted for in any of the Unified ICM abandoned calls calculations. This field is applicable to Unified ICM, UnifiedCCE, and Outbound Option. ShortCallsToday NULL DBINT The total number of calls of this call type abandoned within the service level threshold during the current half-hour interval. This field is applicable to both Unified ICM and Unified CCEwith the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. ServiceLevelAbandHalf NULL DBINT The number of calls of this call type abandoned within the service level during the rolling five-minute interval. ServiceLevelAbandTo5 NULL DBINT The number of calls of this call type abandoned within the service level since midnight. ServiceLevelAbandToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 153 All Tables Call_Type_Real_Time