/mcpKeys and NULL Option Data Type Description Name NULL DBINT The total number of calls of this call type answered within the service level threshold during the half-hour interval. This field is incremented when the PG sends the answered event to the router within the service level threshold. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. ServiceLevelCallsHalf NULL DBINT The number of calls of this call type that had a service level event during the current half-hour interval. Calls are counted for service level purposes as soon as it is determined how the call contributes to the service level calculation. This determination is made when either the service level timer passes, the call is answered, or the caller abandons - whichever occurs first. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. ServiceLevelCallsOfferedHalf NULL DBINT The number of calls of this call type that had service level events during the rolling five-minute interval. Calls are counted for service level purposes as soon as it is determined how the call contributes to the service level calculation. This determination is made when either the service level timer passes, the call is answered, or the caller abandons - whichever occurs first. ServiceLevelCallsOfferedTo5 NULL DBINT The number of calls of this call type that had service level events since midnight. Calls are counted for service level purposes as soon as it is determined how the call contributes to the service level calculation. This determination is made when either the service level timer passes, the call is answered, or the caller abandons - whichever occurs first. ServiceLevelCallsOfferedToday Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 154 All Tables Call_Type_Real_Time