/mcpKeys and NULL Option Data Type Description Name NULL DBINT The number of calls of this call type that had been in queue longer than the service level threshold since midnight. ServiceLevelCallsQHeld NULL DBINT The total number of calls of the call type handled within the service level during the rolling five-minute interval. ServiceLevelCallsTo5 NULL DBINT The total number of calls of the call type handled within the service level since midnight. ServiceLevelCallsToday NULL DBINT Calls that ended in Error state within SL threshold within the current half-hour interval. ServiceLevelErrorHalf NULL DBINT Calls that ended in Error state within SL threshold since midnight. ServiceLevelErrorToday NULL DBFLT4 The service level for this call type during the current half-hour interval. This field is applicable to both Unified ICM and Unified CCE with the following exception: the field is not incremented if the call is answered by an agent on a standard ACD unless the call was translation routed. ServiceLevelHalf NULL DBFLT4 The service level for this call type during the rolling five-minute interval. This is derived from ServiceLevelCallsTo5 and ServiceLevelCallsOfferedTo5. ServiceLevelTo5 NULL DBFLT4 The service level for this call type since midnight. This is derived from ServiceLevelCallsToday and ServiceLevelCallsOfferedToday. ServiceLevelToday NULL DBINT Calls that redirected on no answer within SL threshold within the current half-hour interval. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. ServiceLevelRONAHalf NULL DBINT Calls that redirected on no answer within SL threshold within the rolling five-minute interval. Note: "Calls" may include voice calls and nonvoice tasks from third-party multichannel applications that use the Task Routing APIs. ServiceLevelRONATo5 Database Schema Handbook for Cisco Unified Contact Center Enterprise, Release 15.0(1) 155 All Tables Call_Type_Real_Time